BSB30120 CERTIFICATE III IN BUSINESS (Customer Engagement)

BSB30120 CERTIFICATE III IN BUSINESS (Business Administration)

WHAT'S IT ABOUT?

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

WHAT JOB COULD IT HELP ME GET?

  • Customer Service Officer
  • Administration Officer
  • Data Entry Officer
  • Receptionist

PATHWAYS INTO THE QUALIFICATION

There are no formal entry requirements for this course. 

PATHWAYS FROM THE QUALIFICATION

Further training pathways from this qualification include BSB40120 Certificate IV in Business, or a range of other Certificate IV qualifications.

WHAT NEEDS TO BE COMPLETED?

13 units of competency are required to complete this qualification within the specific requirements as set out below:

  • 6 core units
  • 7 elective units within the specific requirements as set out in the units of competency brochure

HOW DO I DO IT?

Work Skills delivers all business qualifications and units of competency online with the one-on-one support of a Work Skills trainer. BSB30120 Certificate III in Business is delivered online using Work Skills' very own interactive Learner Portal WOLAS. WOLAS is so much more than e-learning. It is an industry leading platform that manages a student’s progression through each unit of competency through to completion of a qualification.

RECOGNITION OF PRIOR LEARNING

If you’ve had lots of experience in this industry or similar in the past; you may be eligible for RPL. Recognition of Prior Learning means that you don’t require training. Instead, you just need to be assessed on each unit. You will need to draw on all your past experiences so that you can demonstrate that you have already acquired the knowledge and skills. You may be eligible for some units through the RPL process whilst other units may require some training.