BSB30120 Certificate III in Business

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BSB30120 Certificate III in Business
(Customer Engagement)

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BSB30120 Certificate III in Business
(Business Administration)

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WHAT'S IT ABOUT?

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

WHAT JOB COULD IT HELP ME GET?

  • Administration Officer
  • Customer Service Officer
  • Data Entry Officer
  • Receptionist
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PATHWAYS INTO THE QUALIFICATION

There are no formal entry requirements for this course.

PATHWAYS FROM THE QUALIFICATION

Further training pathways from this qualification include BSB40120 Certificate IV in Business, or a range of other Certificate IV qualifications.

WHAT NEEDS TO BE COMPLETED?

13 units of competency are required to complete this qualification within the specific requirements as set out below:

  • 6 core units
  • 7 elective units within the specific requirements as set out in the units of competency brochure
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HOW DO I DO IT?

Work Skills delivers all its qualifications and units of competency through blended learning, based on face-to-face, one-on-one training with a Work Skills trainer. This may also include utilising digital learning guides, videos, the internet, the phone, and the Work Skills Online Learning and Assessment System (WOLAS). The learning may comprise all or some of these methods. It will depend on location, the pace at which the student wants to learn, and employer requirements. This is all negotiated at the Initial Checkpoint Meeting.

RECOGNITION OF PRIOR LEARNING

If you’ve had lots of experience in this industry or similar in the past; you may be eligible for Recognition of Prior Learning (RPL). Recognition of Prior Learning means that you don’t require training. Instead, you just need to be assessed on each unit. You will need to draw on all your past experiences so that you can demonstrate that you have already acquired the knowledge and skills. You may be eligible for some units through the RPL process whilst other units may require some training.